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Teladoc Health to Leverage Microsoft's AI for Clinical Documentation

In a bold move to enhance telehealth efficiency, Teladoc Health is expanding its ties with Microsoft to incorporate AI for automated clinical documentation.

Microsoft building
Microsoft building

Teladoc and Microsoft Strengthen Their Partnership

Teladoc Health (NYSE: TDOC) is broadening its strategic partnership with tech behemoth Microsoft (NASDAQ: MSFT). The aim is to harness the power of Microsoft's artificial intelligence (AI) services to automate clinical documentation in the Teladoc telehealth platform.

Artificial Intelligence Alleviating Healthcare Staff’s Workload

Microsoft's AI, including OpenAI which powers the widely recognized chatbot ChatGPT, will be instrumental in reducing the workload of healthcare personnel during virtual consultations, according to Teladoc's statement released on Tuesday.

The Pandemic Spurred Collaboration

Their collaborative journey started amidst the peak of the COVID-19 pandemic in 2021. Teladoc successfully integrated its innovative Solo virtual healthcare platform into Microsoft Teams, driving transformation in telehealthcare delivery.

Nuance Dragon Ambient Experience: The Future of Patient Documentation

In this expanded partnership, Teladoc will also employ Microsoft's Nuance Dragon Ambient Experience, a sophisticated AI-powered voice-enabled solution that relies on the GPT4 AI service. This implementation aims to revolutionize patient care by automatically documenting patient encounters, a significant advancement declared by the telehealth company.