Impact on Non-Customer-Facing Roles
Krishna stated that about 26,000 non-customer-facing roles, including human resources, will experience suspended or slowed hiring. Over five years, he estimates that roughly 7,800 (or 30%) of these jobs may be lost to AI-driven automation.
Task Automation and Future of Employee Evaluations
Tasks typically performed by these workers, such as providing employment verification letters or transferring employees between divisions, are expected to become fully automated. However, Krishna believes that AI will not likely take over functions like employee evaluations within the next decade.
IBM's Workforce Changes and Ongoing Hiring
IBM currently employs around 260,000 workers. Earlier this year, the company announced plans to cut approximately 5,000 jobs. Despite these changes, IBM continues to hire for software developer and customer-facing positions, adding nearly 7,000 people in the first quarter.